Binance being absolutely useless

I need to publicly document my Binance experience because this has grow to be unacceptable and other users ought to concentrate on what can happen when an account is positioned beneath assessment.

My Binance account has been restricted since 27 March after a rejected USDC withdrawal try. The withdrawal did not undergo and no funds have been sent to the vacation spot handle, however my account has remained restricted since then.

At first, the difficulty seemed to be momentary. I used to be proven or advised that it might take round 24 hours. After that handed, help advised me the evaluate might take as much as 30 days. Later, it turned 30 working days. Then I was informed the assessment began on 27 March and ought to be concluded around 7 Might.

On 6 Might, Binance Help confirmed that I should anticipate an e-mail or answer on 7 Might, or reach out if I didn't receive one.

I requested:

“Tomorrow I can anticipate an e-mail or some answer concerning the evaluation right?”

Help replied:

“Yes, as the agent stated on the 7th, you must anticipate an e-mail, if not, you'll be able to reach out.”

On 7 Might, I acquired no e mail and no meaningful replace. Once I contacted help, I used to be solely informed that there have been no updates and that my account would remain restricted while the assessment was ongoing.

That's the core drawback: Binance retains altering the timeline, then refuses to elucidate why the previous timeline was not respected.

My account has proven several restrictions and codes, including:

• RW00218 withdrawal restriction
• RW00142 withdrawal restriction
• RW00270 sell perform briefly suspended
• Pay service briefly restricted
• withdrawal restriction as a result of Terms of Use
• risk-control restriction messages

Help additionally advised me that my account had transacted with addresses outdoors Binance’s Phrases of Use. Nevertheless, no clear subsequent step has been given.

I've repeatedly requested Binance whether they need something from me, resembling:

• further verification
• source-of-funds proof
• source-of-wealth proof
• wallet ownership proof
• rationalization of the rejected withdrawal
• some other paperwork or clarification

I've repeatedly stated that I am absolutely prepared to cooperate instantly.

Binance repeatedly says no action is required from my aspect, however on the similar time they hold my funds inaccessible and provide no ultimate choice, no doc request, no grievance reference, no dependable timeline, and no clear resolution path.

The communication has been extremely poor. I've been moved between many agents. Agents repeatedly tell me to attend 10–15 minutes whereas they assessment the history, then they both give a generic reply, transfer me again, or depart the dialog. Several occasions the chat was closed while the difficulty was nonetheless unresolved.

Help retains saying the case is:

• escalated
• expedited
• prioritized
• despatched to a specialist
• sent to the relevant division
• dealt with by an account handler

But none of this has resulted in a real replace. No escalation reference, no responsible division, no deadline, no written next step, and no ultimate determination has been offered.

One help message even said that my case has taken “longer than anticipated”, which confirms that Binance knows this has exceeded the expected timeframe. However even after that, I nonetheless acquired no rationalization of the delay and no meaningful next step.

What makes this worse is that once I publish or ask publicly on platforms like Reddit or X, the response is often one thing like:

“We will see you're related to an agent and they'll assist you.”

However in the actual help chat, the agent typically simply repeats that there are not any updates, transfers me to a different agent, or disappears/leaves the dialog. So publicly it seems like Binance is helping, but privately the help loop continues without decision.

In the present day, help informed me again that there have been no updates. After I replied, the chat all of the sudden showed that I was being related to an agent once more, which suggests the previous agent had already left or disconnected without correctly addressing the difficulty.

This has occurred repeatedly: I ask direct questions, help avoids them, then the chat is transferred or closed.

The questions I've asked are primary procedural questions, not confidential investigation particulars:

1. What is the legal Binance entity liable for my account?
2. What regulator or authority handles complaints about my account?
3. Can I get a proper grievance reference quantity?
4. Is anything required from me?
5. If nothing is required from me, when will the evaluation workforce decide?
6. If Binance not needs to offer providers, what's the offboarding course of to withdraw my remaining funds?

These will not be confidential AML or investigation details. These are primary procedural questions that any platform holding consumer funds ought to have the ability to answer.

I perceive that Binance might have to conduct compliance, AML, security, or risk-control critiques. I'm not asking Binance to disclose confidential inner investigation details. I'm asking for primary fairness, transparency, and an actual decision path.

The difficulty shouldn't be solely that my account is beneath evaluate. The difficulty is that Binance has restricted access to my funds for an extended interval, gave inconsistent timelines, created an expectation of an replace on 7 Might, failed to offer that replace, transferred me between brokers repeatedly, closed chats while unresolved, and continues to offer generic responses without any concrete subsequent step.

Related case IDs embrace:

• #160999529
• #161112218
• #161115300

Binance, I'm asking for one of the following:

• restore withdrawal access;
• request the documents or rationalization you want from me;
• present a written next step;
• present a proper grievance reference;
• determine the legal Binance entity chargeable for my account;
• explain the offboarding course of so I can withdraw my remaining funds.

Preserving a consumer’s funds restricted for this long whereas providing no dependable timeline, no action request, no ultimate choice, and no proper grievance pathway just isn't acceptable.

At this level, I'm genuinely confident Binance will in all probability reply to this with the identical generic message once more: “your case is underneath evaluate,” “please wait patiently,” or “we will see you're related to an agent.”

However that is exactly the issue. I'm not asking for an additional scripted response. I am asking for an actual procedural update, a proper grievance reference, a responsible authorized entity, and a transparent subsequent step for accessing my funds.

u/BinanceHelpDesk u/binance please escalate this properly and provide an actual written replace, not another generic “await evaluation” reply.