Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please take into account that for the security and the privacy of our customers, we do not ask for, or in any other case provide account-specific info on Reddit. Please understand our intention, and cooperate with us by beginning a chat with our official support for us to be able to assist you. Please do word any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and provide your e-mail or telephone quantity, select your difficulty from the options, in case your challenge wasn’t answered click ‘unresolved’ and sort ‘human’ to work together with our stay help workforce, then click on ‘okay’ to proceed.

Don't hesitate to assist your fellow Binancians so long as their inquiry is a basic one, nevertheless trying to interact in delicate issues, or providing mistaken info will result in the comment being removed.

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How you can publish about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please ensure your case ID continues to be valid earlier than posting)
2. Present an outline of your situation (we’ve included a couple of widespread problems under)

If your case will get resolved, please delete your comment. Or, a minimum of replace it to say resolved. This can help customers that still need assistance get the eye they want. Thank you!

Please observe: We will’t assist you to until you present us with a legitimate case ID. Users with Binance US instances should seek advice from r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID might be shown far left of the highest bar - alternatively, you'll be able to see your case ID in the e-mail or text you obtain upon initiating the chat.

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Widespread problems & options

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended as a consequence of danger control’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our brokers will attempt their greatest to help unlock the withdrawal - please coordinate with our workforce and provide related info when prompted to do so.

● Withdrawal Danger might be triggered by quite a lot of reasons. Danger control is extremely necessary. Please observe that we will solely assist you to if we deem your case to be reputable, when you have attempted to hack an account and request for unsuspension, you'll be unsuccessful as we have now processes in place to stop this.

Our workforce works extremely onerous to resolve these points as quickly as potential and some instances can take time to resolve but please be mindful the rationale for this is to make sure you, our customers, are protected.

Instances replied by our mods are already in the escalation process. A longer wait after escalation = our group is working onerous at investigating the difficulty. If there are any updates to the case, our brokers will reply to you immediately within the chat.

Please refrain from leaving a number of messages in this thread in case your case has already been escalated.

2. Security points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to reach in your bank / Binance account.

● Includes intermediaries corresponding to financial institution transfers or buying crypto with credit/debit cards.

● Notice: It might take up to a number of working days for the money to be credited to your accounts. You can find more FAQ here

4. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In case you expertise issues with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our brokers will attempt our best to help you with the offboarding.

5. Trading system and other account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Another issues

Please comply with the format said above, your case cannot be escalated if you don't comply with this process and your remark may be eliminated. Following the format helps us classify and determine the issues, escalate them to our relevant departments and get everyone’s issues resolved. Spamming the feed is unfair to different users and will end in a ban.