Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please needless to say for the security and the privateness of our users, we do not ask for, or in any other case present account-specific info on Reddit. Please perceive our intention, and cooperate with us by starting a chat with our official support for us to be able to help you. Please do notice any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and provide your e-mail or telephone quantity, choose your challenge from the options, if your situation wasn’t answered click on ‘unresolved’ and sort ‘human’ to interact with our stay help workforce, then click on ‘okay’ to proceed.

Don't hesitate to assist your fellow Binancians as long as their inquiry is a common one, nevertheless trying to interact in delicate issues, or offering improper info will lead to the remark being eliminated.

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How one can publish about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please guarantee your case ID continues to be legitimate earlier than posting)
2. Provide an outline of your challenge (we’ve included a couple of widespread issues under)

In case your case gets resolved, please delete your remark. Or, at the very least replace it to say resolved. It will assist customers that also need help get the eye they need. Thank you!

Please notice: We will’t aid you until you provide us with a legitimate case ID. Users with Binance US instances should seek advice from r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID might be proven far left of the highest bar - alternatively, you possibly can see your case ID within the e mail or text you obtain upon initiating the chat.

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Widespread issues & solutions

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended because of danger control’ and have been making an attempt to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will attempt their greatest to assist unlock the withdrawal - please coordinate with our staff and provide related info when prompted to take action.

● Withdrawal Danger could be triggered by various causes. Danger management is extraordinarily essential. Please observe that we will solely make it easier to if we deem your case to be reliable, when you've got tried to hack an account and request for unsuspension, you'll be unsuccessful as we now have processes in place to stop this.

Our group works extremely exhausting to resolve these points as soon as attainable and a few instances can take time to resolve but please have in mind the rationale for this is to make sure you, our users, are protected.

Instances replied by our mods are already within the escalation course of. A longer wait after escalation = our staff is working arduous at investigating the difficulty. If there are any updates to the case, our brokers will reply to you immediately within the chat.

Please chorus from leaving a number of messages on this thread if your case has already been escalated.

2. Safety points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to reach in your bank / Binance account.

● Includes intermediaries akin to financial institution transfers or shopping for crypto with credit/debit playing cards.

● Notice: It will probably take as much as a number of working days for the money to be credited to your accounts. You can find more FAQ here

4. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In case you expertise issues with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our brokers will attempt our best to help you with the offboarding.

5. Buying and selling system and other account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Some other points

Please comply with the format said above, your case can't be escalated if you do not comply with this process and your remark may be removed. Following the format helps us classify and determine the problems, escalate them to our related departments and get everyone’s issues resolved. Spamming the feed is unfair to other users and can end in a ban.