Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please remember that for the security and the privacy of our users, we do not ask for, or in any other case provide account-specific info on Reddit. Please perceive our intention, and cooperate with us by starting a chat with our official support for us to be able to assist you. Please do word any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and provide your e-mail or telephone quantity, choose your difficulty from the choices, if your difficulty wasn’t answered click ‘unresolved’ and sort ‘human’ to work together with our reside help group, then click on ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians so long as their inquiry is a common one, nevertheless trying to interact in sensitive matters, or providing incorrect info will lead to the remark being removed.

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The right way to submit about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please ensure your case ID continues to be legitimate before posting)
2. Present a description of your problem (we’ve included a couple of widespread issues under)

If your case will get resolved, please delete your remark. Or, no less than replace it to say resolved. It will help customers that still need assistance get the eye they need. Thank you!

Please word: We will’t allow you to until you provide us with a legitimate case ID. Customers with Binance US instances should check with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID shall be shown far left of the top bar - alternatively, you'll be able to see your case ID within the e mail or textual content you obtain upon initiating the chat.

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Widespread problems & options

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended as a consequence of danger management’ and have been making an attempt to unlock your account.

● Don’t worry, your funds are SAFU. Our brokers will attempt their greatest to assist unlock the withdrawal - please coordinate with our staff and provide relevant info when prompted to take action.

● Withdrawal Danger might be triggered by numerous causes. Danger management is extraordinarily necessary. Please notice that we will solely show you how to if we deem your case to be professional, when you have tried to hack an account and request for unsuspension, you'll be unsuccessful as we now have processes in place to stop this.

Our staff works extremely arduous to resolve these points as quickly as potential and a few instances can take time to resolve however please remember the rationale for this is to ensure you, our users, are protected.

Instances replied by our mods are already within the escalation process. An extended wait after escalation = our group is working exhausting at investigating the difficulty. If there are any updates to the case, our brokers will reply to you instantly within the chat.

Please refrain from leaving multiple messages in this thread if your case has already been escalated.

2. Safety points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.

● Includes intermediaries corresponding to bank transfers or buying crypto with credit score/debit cards.

● Observe: It could take as much as a number of working days for the money to be credited to your accounts. You can find more FAQ here

4. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. For those who expertise issues with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our agents will attempt our best to assist you with the offboarding.

5. Buying and selling system and other account points

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Some other points

Please comply with the format said above, your case cannot be escalated if you do not comply with this process and your comment may be eliminated. Following the format helps us classify and determine the problems, escalate them to our relevant departments and get everyone’s problems resolved. Spamming the feed is unfair to other users and will end in a ban.